We want you if you’re:
High-EQ: You read what people aren't saying
Resilient: Life has probably punched you at least once.
Analytical: Empathy doesn't stop you from looking at the data
The Why
Great software can still create terrible customer relationships.
Your job is to make sure ours doesn’t.
TLDR
The job: Make customers feel informed, understood, and taken care of.
Location: You can work from anywhere, but you must work Pacific Time.
Culture: High ownership, high intensity.
Pedigree: Not particularly interesting to us.
School of hard knocks: Weirdly interesting to us.
Structure: Full-time employee and full-time contractor applications welcome.
What you’ll do
Monitor customer communication channels.
Know what customers are worried about before the worry becomes an escalation.
Translate engineer-speak into normal-human-speak.
Manage expectations without hiding bad news or manufacturing promises.
Spot recurring patterns across customers.
Turn those patterns into useful insights for Product and Engineering.
Know when a customer needs information, reassurance, action, or simply somebody competent to own the problem.
Your job: Make customers trust that somebody capable is paying attention.
We want you if you’re
Emotionally intelligent: You understand different humans require different communication.
Tough: Pressure doesn’t make you defensive.
Analytical: You can turn dozens of conversations into patterns the company can act on.
High EQ + resilience + pattern recognition will win you this job.
Please do NOT apply if you
Confuse customer success with being agreeable.
Are scared to deliver bad news.
Forward every customer question to engineering.
Think EQ means being endlessly nice.
If this sounds like you, let’s talk ASAP.
Equal Opportunity: FullCircle is an equal opportunity employer. We consider qualified applicants without regard to any characteristic protected by applicable law.