We want you if you’re:
Detail-obsessed: Almost-right looks wrong to you.
Creative: You solve around problems instead of merely reporting them.
Calm: You don’t transfer customer pressure into engineering chaos.
The Why
FullCircle builds highly customized systems for customers.
That creates one very important question:
Did we actually build what they need?
That’s your question.
TLDR
The job: Make sure every customer deployment actually works.
Location: You can work from anywhere, but you must work Pacific Time.
Culture: High ownership, high intensity.
Structure: Full-time employee and full-time contractor applications welcome.
What you’ll do
Look across the entire product, the original customer request, customer behavior, implementation, and edge cases.
Test whether we deployed what the customer actually needed.
Separate what customers say they want from the underlying problem they’re trying to solve.
Filter noise across customers so engineering isn’t yanked in twelve directions.
Communicate bugs and requirements to engineers precisely enough that they can fix them without derailing the broader roadmap.
Use AI heavily to test and inspect deployments instead of manually clicking through everything forever.
Keep executives calm while complicated things are being worked through.
Your job: Catch the gap between “deployed” and “actually works.”
We want you if you’re
Precise: You can isolate exactly what is wrong.
Creative: You can find a solution without immediately demanding a rebuild.
Calm under pressure: Customer urgency makes you sharper, not louder.
Judgment + detail + calm will win you this job.
Please do NOT apply if you
Only know how to file bug tickets.
Escalate every customer request directly to engineering.
Need someone else to tell you what good looks like.
Become flustered when an executive is unhappy.
If this sounds like you, let’s talk ASAP.
Equal Opportunity: FullCircle is an equal opportunity employer. We consider qualified applicants without regard to any characteristic protected by applicable law.