Customer Success Lead

Customer Success Lead

We want you if you’re:

Language skills: You write clearly, quickly, and in volume.

Eyes & ears wide open: You notice what people don’t say.

Analytical: Must love psychology + numbers - both.

The Why

Technology changes fast. How you make people feel lasts.

We’ve built a company customers trust before, during, and long after the transaction.

Your job is to carry that standard.

TLDR

Location: Must be US based.

Culture: Starts remote first, with in-person office energy. Transitions to in person. Travel required.

Structure: Full-time employees and full-time contractors welcome. Full time contractors receive strong preference.

Comp: $76,000 to $85,000.

The job: Read people. Bring back intel. Write a lot. Miss nothing.

Weekends?: We use them to think, get ahead, and show up sharp Monday. If you’re in a different phase of life, this probably isn’t the fit.

Pedigree: Strong preference for people from challenger companies over incumbents.

Career switchers welcome: Haute couture, fine dining, private aviation, luxury hospitality, jewelry, and other high-touch worlds where discretion and detail matter.

What you’ll do

Your job: Write a whole lot. Report on patterns across customers. Communicate heavily with the CEO.

In order of priority:

  • Write constantly: Customer communication, internal intelligence, recaps, follow-ups, documentation.

  • Happy tools camper: Genuinely enjoy figuring out new tools. You see better use of tools as a way to make everyone faster. Deeply comfortable in ClickUp.

  • Run uphill with the CEO: As the CEO runs uphill, you absorb items from their plate rather than adding them to the team’s. You use judgment, finish things, and come back with a clean plate.

  • Presence: You enjoy the some hard meetings with customers. You notice what isn’t being said. You don’t miss follow-ups. You enjoy being well dressed and showing up prepared.

  • Read rooms: Know when somebody needs information, reassurance, action, a firmer answer, or simply somebody competent to own the problem.

We want you if you’re

  • Attuned: You catch eyes, hands, tone, pauses, and what goes unsaid.

  • High-output communicator: You write clearly, quickly, and a lot.

  • Analytical: You turn conversations into patterns we can act on.

We know analytical rigor + unusually strong people skills is a strange combination. We know it’s rare. If this is you, we WILL find you.

Please do NOT apply if you

  • Avoid writing/ overthink every sentence/ struggle to produce a lot of clear copy quickly.

  • Forward every customer request/ question to your team.

  • Are looking for the low-intensity chapter of your career.

If this sounds like you, let’s talk ASAP.

Equal Opportunity: FullCircle is an equal opportunity employer. We consider qualified applicants without regard to any characteristic protected by applicable law.

We move fast.

We move fast.

Other FAQs

Remote or in-person?

What is the culture like?

Should I reapply if I don’t hear back?

Other FAQs

Remote or in-person?

What is the culture like?

Should I reapply if I don’t hear back?

Other FAQs

Remote or in-person?

What is the culture like?

Should I reapply if I don’t hear back?

© 2026 FullCircle Technologies Inc. All rights reserved.


“FullCircle” and related marks are trademarks of the company.

FullCircle Inc. provides a technology platform designed for customer interaction at large scales. The platform may operate alongside existing customer systems and interface with systems of record for data transfers during enabled migration.

FullCircle integrates with third-party platforms, including customer databases, customer support, and customer transaction infrastructure. Data access and usage are governed by customer configurations and the applicable third-party terms.

Platform outputs are generated based on available inputs, and system configurations. Outputs are intended for internal use and review.

Any references to outcomes, performance, or results are illustrative and may vary based on implementation and usage. Certain functionality may depend on third-party services and availability. FullCircle does not act as an external data provider.


Use of the platform is subject to applicable agreements and terms. All third-party trademarks remain the property of their respective owners.

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© 2026 FullCircle Technologies Inc. All rights reserved.


“FullCircle” and related marks are trademarks of the company.

FullCircle Inc. provides a technology platform designed for customer interaction at large scales. The platform may operate alongside existing customer systems and interface with systems of record for data transfers during enabled migration.

FullCircle integrates with third-party platforms, including customer databases, customer support, and customer transaction infrastructure. Data access and usage are governed by customer configurations and the applicable third-party terms.

Platform outputs are generated based on available inputs, and system configurations. Outputs are intended for internal use and review.

Any references to outcomes, performance, or results are illustrative and may vary based on implementation and usage. Certain functionality may depend on third-party services and availability. FullCircle does not act as an external data provider.


Use of the platform is subject to applicable agreements and terms. All third-party trademarks remain the property of their respective owners.

Moments 7 & 8

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Email

FullCircle

© 2026 FullCircle Technologies Inc. All rights reserved.


“FullCircle” and related marks are trademarks of the company.

FullCircle Inc. provides a technology platform designed for customer interaction at large scales. The platform may operate alongside existing customer systems and interface with systems of record for data transfers during enabled migration.

FullCircle integrates with third-party platforms, including customer databases, customer support, and customer transaction infrastructure. Data access and usage are governed by customer configurations and the applicable third-party terms.

Platform outputs are generated based on available inputs, and system configurations. Outputs are intended for internal use and review.

Any references to outcomes, performance, or results are illustrative and may vary based on implementation and usage. Certain functionality may depend on third-party services and availability. FullCircle does not act as an external data provider.


Use of the platform is subject to applicable agreements and terms. All third-party trademarks remain the property of their respective owners.

Moments 7 & 8

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